Privacy Policy — Generis Marketing

We collect information you choose to provide when you request a consultation, contact us, or engage our services. This may include your name, email address, telephone number, business name, website URL, scheduling preferences, and information about your business needs.

When you use our website, our hosting and technology providers may also process technical information such as IP address, browser and device details, referring pages, approximate geographic information, and website activity. The specific information available depends on the tools we use at the time of your visit.

We use information to respond to inquiries, schedule and manage consultations, communicate about requested services, prepare proposals, provide services to clients, secure and maintain our systems, improve our website, and comply with legal obligations.

• Respond to your questions and consultation requests.
• Send scheduling information, appointment confirmations, reminders, cancellations, and updates.
• Provide agreed marketing, website, analytics, CRM, and technology services.
• Understand website usage and measure effectiveness where analytics is enabled.
• Maintain necessary business, security, and legal records.

We send promotional messages only when permitted by applicable law, and you can opt out of those messages.

If you contact us, book a consultation, or otherwise request a response, we may communicate with you by email or telephone about that request. Our consultant may call from a direct mobile telephone number.

Appointment-related SMS: When you specifically request or separately agree to appointment-related text messages, we may text you about confirmations, reminders, changes, or questions related to your requested consultation. These texts may be sent personally, one to one, from our consultant’s direct mobile number, or through an authorized business messaging service.

Message frequency varies with your appointment activity. Message and data rates may apply. Reply STOP to ask us to stop texting you, or HELP for assistance; you can also email [email protected]. We honor opt-out requests. Providing a phone number alone does not enroll you in promotional SMS marketing or constitute consent to automated marketing texts.

When a client hires us, we may be given access to websites, analytics accounts, advertising platforms, customer relationship management systems, contact lists, or related business information to perform agreed services.

We use access and information provided by clients for the engagement and other authorized operational purposes. Depending on the project, the client may remain responsible for explaining its own collection and use of personal information to its customers. A separate client agreement may provide more specific terms, including confidentiality and data protection duties.

We may use providers for website hosting, GoHighLevel CRM and scheduling, business email, telecommunications and messaging, analytics, payments if applicable, and technical support. These providers may handle information on our behalf to supply their services.

We may also disclose information where legally required, to protect rights or safety, respond to lawful requests, or as part of a legitimate business transaction. We do not sell customer contact lists.

Our website may use cookies, pixels, and similar tools for functionality, security, measurement, and—where implemented—advertising attribution. These tools may record browser identifiers, pages viewed, referrals, and certain interactions with our website.

Analytics and advertising tools may change as our website develops. Where applicable law requires notice or consent for nonessential tracking, we will provide the required choices. You can manage many cookies through browser settings, although blocking certain cookies can affect website functions.

We use Microsoft Clarity to understand how visitors interact with our website, including clicks, scrolling, navigation, and potential usability problems. Clarity may use cookies and similar technologies and may generate session recordings and heatmaps. We use this information to improve our website and user experience. We configure masking to help protect sensitive information and respect applicable consent requirements.

We retain information for as long as reasonably needed to respond to requests, deliver services, maintain records, resolve issues, and comply with legal obligations. Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative, technical, and operational safeguards designed to protect information. No website, network, or electronic storage system can be guaranteed completely secure.

You can contact us to request access, correction, or deletion of information about you, subject to applicable law and legitimate recordkeeping requirements. Additional rights may apply based on your place of residence.

To stop promotional emails, use the unsubscribe link where provided or contact us. For appointment-related text messages, reply STOP or contact us directly. We will handle qualifying privacy requests in accordance with applicable law.

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review it.

Our site may contain links to third-party sites and platforms, including booking services. We do not control the privacy practices of independent third parties, and we encourage you to review their policies.

We may update this Privacy Policy to reflect changes in our operations, technology, or applicable requirements. The revised version will be posted here with a new effective date.

Questions about this Privacy Policy or requests regarding your information may be directed to us using the details below.